I have a paid subscription, and they still make me listen to ads.

Why do I need to re-sign in every time I use the app? Every day for 5 years? Just keep me logged in please.

AI IS INDIFFERENT TO HUMANS! I notice frequently that when you sort rating by “most recent” that preciously well rated apps are getting low ratings. What has changed recently? They’re all using AI to mange subscriptions and app design thus rendering both inconvenient and inefficient. After decades of reading The Atlantic, today it won’t find my paid subscription with Apple. So I reluctantly cancelled. Attempts to solve this sent me into the usual circular AI forest where my queries are not acceptable to them. Such a waste of time AI causes. I call AI artificial indifference. ************ REVISION: wrote to Atlantic and they did respond(I m not sure if it was a person. But before rambling thru the steps, I removed the app from my iPad and reinstalled AND IT WORKED! Should have tried that instead of wasting an hour trying other ways. I still hold to what I said above.

Love the magazine! Most annoying feature of the app is that it requires me to login almost everyday. Understand automatic logouts for a bank app, but this is a magazine…. On top of that it doesn’t integrate well with 1Password — the app doesn’t seem to provide the info 1Password needs to find the right login, so then I have to look it up with a search. Every day….

Save your money! Over two weeks ago l purchased a premium Atlantic subscription and still cannot access the app content via my subscription. I’ve reached out to customer service through email multiple times with no response. Great writing but terrible customer support!

I love the Atlantic and this app makes me crazy. I frequently get “locked out” of my subscription and have to delete and reinstall the app to restore access. I have tried restoring by clicking the offered link, but it never works. This needs to be fixed!!

I love the magazine without a doubt. And the app is convenient and user friendly, but the search feature isn’t very good. For instance, if I want to search for articles by a particular writer, the results not only include pieces by others but those pieces are listed higher. Unless I’m missing something, this fix would easily take the app from 4 stars to 5 for me. To take the suggestion further, it’d be nice to sort through a writer’s pieces by publish date. Keep up the great writing!

Good app, but this one bug is sooo annoying. Please fix this. It targets your most important readers—subscribers.

You can read the magazine while you’re online but the app has no way to download it to read offline. I know there’s a roundabout way to download it - I’ve done it, I think I had to go to a website somewhere, sign in and download, but that’s awfully cumbersome and I can never remember how. The app won’t tell you , either. The Atlantic seems to think they’re in the app business not the magazine business.

In the magazine I subscribe to and love, the ad to promote downloading the app says “every story, everywhere you go.” That could be true. It should be true. It would be awesome if it were true. But it’s not. The app doesn’t display stories— even stories a user has saved or bookmarked within the interface— if the user is on device airplane mode or otherwise not actively using an internet connection. That means reading the digital magazine on the plane is pretty much out of possibility without paying the airline to connect to their expensive in-flight wifi. Read on a lunch break while hiking in the remote mountains? No luck if you’re outside a cellphone service area. Forgot to pay your cellphone data plan bill and you’re out and about with no available wifi connection away from home? So sorry, but those “saved” stories will most often give you an error message when you try to tap one to read. You’ll need to look elsewhere for your entertainment and edification in these situations than The Atlantic app. I heartily give the magazine and content 5 stars. But the iPhone app doesn’t deserve that, sorry. What I’ve outlined here is a darn shame, too, because text files on other apps take up negligible space in mere kilobytes per thousands of words — an easy save for devices that count digital storage in dozens of gigabytes. Call me a cynic if you must, but the only reason I can think of for this must-be-intentional flaw in the app for use of paying subscriber customers is simply this: the decision makers at The Atlantic mistakenly think the techies can’t track advertising impressions for content’s business advertisers from static downloaded content. Wrong on multiple levels.